Refund Policy

General Policy

We strive for customer satisfaction, but if you encounter any issues with your purchase, please contact us immediately. Our Refund Policy is applicable to all products available for purchase on UNDER THE JAPAN.

Refund Period

Customers may request a full refund under the following conditions:

  1. Within seven (7) days from the purchase date if the downloaded file is corrupted or damaged.
  2. Within seven (7) days from the purchase date if an error was made in the order, and both parties have agreed to the refund via email correspondence.

Circumstances of No Refund

  1. A refund request submitted after the seven (7) days period from the purchase date.
  2. A refund request submitted due to dissatisfaction with the product’s functions and results without any technical issues.
  3. A refund request claiming price differences between different regions or between and other companies.
  4. A refund request from customers who purchased the product from other platforms or resellers.
  5. A refund request due to unauthorized payment or credit card fraud.

Process for Requesting a Refund

For any refund requests, please contact us through the Contact Us page. Once a refund is approved and issued, the corresponding download URL will be marked as invalid. Please delete the downloaded file from your device.

Changes to This Policy

reserves the right to modify or update this Refund Policy at its sole discretion from time to time. Changes are effective when they are posted on this page.